Refund & Quality Policy

We do not ordinarily provide refunds, exchanges or returns where:

• you change your mind;
• the recipient no longer wants the gift;
• you found another product cheaper;
• you no longer need the calendar;
• you ordered the wrong quantity;
• you selected or supplied the wrong photograph;
• you simply prefer a different artistic result.

This is because each personalized product is individually created for the customer and cannot reasonably be restocked or resold.

This change-of-mind policy does not override cancellation, delivery, misrepresentation or quality rights available under applicable provincial or territorial law.

Personalized production may begin shortly after payment.

If you need to change or cancel an order, contact us immediately.

We will attempt to help where reasonably possible.

Once personalized production begins, voluntary changes may not be possible. Any statutory cancellation right still applies regardless of production status.

Before production, personalized imagery is checked for obvious issues including:

• facial likeness problems;
• major image corruption;
• obvious anatomical errors;
• incorrect orientation;
• major cropping problems;
• obvious composition errors.

Quality review reduces errors but does not eliminate normal artistic variation.

If your calendar arrives damaged, materially defective or materially different from what was ordered, contact us as soon as possible.

For the fastest investigation, please contact us within 30 days of delivery.

The 30-day reporting request is an administrative quality-assurance period and does not remove any longer rights you may have under applicable consumer protection law.

Examples include:

• physical damage during delivery;
• badly torn or damaged pages on arrival;
• significant binding defects;
• missing calendar pages;
• incorrect product or quantity supplied;
• substantial printing errors;
• severe print alignment problems;
• major image-file corruption;
• a materially incorrect personalized image caused by a production error;
• a parcel confirmed as lost in transit.

To investigate a claim, we may request:

• order number;
• description of the problem;
• clear photographs of the affected product;
• photographs of the packaging;
• photograph of the shipping label;
• any other information reasonably necessary to assess the issue.

Do not return a personalized calendar to any address unless Hell of a Guy specifically instructs you to do so.

In many cases, photographs are sufficient for assessment.

The following do not automatically mean a product is defective:

• small differences between screen colours and printed colours;
• minor colour variation within normal commercial-print tolerances;
• slight positioning differences caused by trimming or binding;
• expected artistic variation in personalized transformations;
• intentionally exaggerated body proportions or scenes;
• subjective preference for a different pose, profession, hairstyle or expression;
• reduced output quality caused materially by an unsuitable customer-uploaded source photograph.

If a variation is substantial enough to cause the product not to meet an applicable consumer guarantee, this exclusion does not apply.

Hell of a Guy may first assess the product to determine the nature of the issue.

Where appropriate and permitted by law, we may:

• reproduce affected artwork;
• reprint an affected product;
• replace the product;
• refund part or all of the purchase price;
• provide another remedy agreed with the customer.

We will provide the remedy required by the consumer-protection and sale-of-goods laws applicable to your purchase. Our choice of remedy does not override a choice the law gives you.

If tracking indicates that an order may have been lost, contact us promptly.

For efficient carrier investigation, please contact us within 30 days after the estimated delivery date.

If an order is lost or not delivered as required, contact us. We will investigate and provide the cancellation, refund, replacement or other remedy required by applicable law.

Customers are responsible for entering an accurate delivery address.

If an order cannot be delivered because the customer supplied:

• an incorrect address;
• an incomplete address;
• an incorrect postal code;
• a missing unit/apartment number;

we may discuss any reasonable additional costs of a replacement or redelivery before proceeding. This does not remove any mandatory rights or remedies.

If a parcel is:

• refused by the recipient;
• left unclaimed;
• not collected from a carrier collection point;
• otherwise returned because the recipient did not accept delivery;

Hell of a Guy is not required to provide a free replacement where the product and delivery service were otherwise supplied correctly.

We will discuss any additional reshipment cost with you before proceeding, where permitted by law.

This does not affect rights arising from a fault for which Hell of a Guy is legally responsible.

We do not provide free replacements for damage caused after successful delivery by:

• misuse;
• water exposure;
• improper storage;
• tearing;
• bending;
• accidental damage;
• normal wear.

Where a refund is approved, it will ordinarily be returned to the original payment method.

Bank or payment-provider processing times are outside Hell of a Guy's control and may vary.

To report an order problem, email contact@hellofaguy.ca and provide your order number.